Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chad Mathis

Chad Mathis

November 7, 2025

5  out of  5
rating by Chad Mathis
"My family and I’ve been Mary Lee’s State Farm office for years and have always had great service. The friendliness and willingness to help is unmatched! Letycia is a gem!"
Profile photo of DeeAnn Ware

DeeAnn Ware

November 7, 2025

5  out of  5
rating by DeeAnn Ware
"Highly recommend. Mary Lee and her staff, always helpful and they keep in touch when you have policy changes which is wonderful."
Profile photo of Leo

Leo

November 3, 2025

5  out of  5
rating by Leo
"I appreciate Marylee Jones State Farm, thank you so much"
Profile photo of Jeff Schwerdtfeger

Jeff Schwerdtfeger

October 17, 2025

5  out of  5
rating by Jeff Schwerdtfeger
"Very professional and hrlpful"
Profile photo of Debi Massegee

Debi Massegee

August 27, 2025

5  out of  5
rating by Debi Massegee
"I appreciate Mary Lee and her staff so much! The customer service never disappoints. Good, prompt help every time!"
Profile photo of Patricia Mann

Patricia Mann

August 26, 2025

4  out of  5
rating by Patricia Mann
"My husband and I have been doing business with Mary Lee Jones for nearly 23 years. From the moment we met her we were very impressed. She conducted herself in a professional manner and treated us with respect. As we added many updates to our fixer-upper she met with us regularly to update our coverage as needed. When we've had questions, needed more info or wanted to discuss future plans she has always taken time to discuss options and answer our concerns promptly and thoroughly. A human always answers the phone! We also have our autos insured with her. We would never go anywhere else for our insurance needs! She is a rare find in today's business world! Thank you Mary Lee!"
We responded:
"Thank you, Pat! I have loved our friendship over the years and have loved getting to see all of your renovations. Plus, you are the best cook I know!!!!! I appreciate your business and love working with you. Mary Lee"
Profile photo of Todd Clarkston

Todd Clarkston

August 12, 2025

5  out of  5
rating by Todd Clarkston
"This office was great! The staff, and especially the person I worked with was above and beyond what I expected. Thank you to everyone who helped insure all of my coverages."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Leigh L

Leigh L

August 12, 2025

5  out of  5
rating by Leigh L
"Great customer service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Sam McMurtey

Sam McMurtey

July 23, 2025

5  out of  5
rating by Sam McMurtey
"Everyone I’ve spoken to has been so helpful and polite, I even received a birthday card from the Mary Lee Jones’s office which shows how much they value their customers."
We responded:
"Thank you Sam! Hope you had a wonderful birthday. Mary Lee"
Profile photo of Kendra Garrett

Kendra Garrett

July 11, 2025

5  out of  5
rating by Kendra Garrett
"Everyone at Mary Lee's office is always willing to help with whatever we need and answer any questions we may have! We enjoy working with Mary Lee and her office for all of our insurance needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Kelli Davis

Kelli Davis

June 27, 2025

5  out of  5
rating by Kelli Davis
"Mary Lee Jones and her team have taken care of my insurance needs for over 20 years! Every claim I have needed to make was smooth and quick. Getting new vehicle coverage or needing last minute changes in coverage has always been easy to do. Her team is on top of it! Thank you for all you do! A+++"
Profile photo of Cheri Laird

Cheri Laird

June 27, 2025

5  out of  5
rating by Cheri Laird
"State Farm has held my vehicle & home insurance for many years. I’ve always had good friendly service from Mary Lee & her staff."
Profile photo of Charity Robinson

Charity Robinson

June 27, 2025

5  out of  5
rating by Charity Robinson
"Christi was great! She was very helpful and understanding!!"
Profile photo of Angel Soto

Angel Soto

June 16, 2025

5  out of  5
rating by Angel Soto
"She was real knowledgeable and help me through the process Thanks"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Greg Fanning

Greg Fanning

June 2, 2025

5  out of  5
rating by Greg Fanning
"They are always very nice and helpful. I am not easy to put up with, but they somehow do it."
Profile photo of Ann Karns

Ann Karns

June 2, 2025

5  out of  5
rating by Ann Karns
"Very patient with me"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Tonia Hightower

Tonia Hightower

May 7, 2025

4  out of  5
rating by Tonia Hightower
"They tend to all my needs without problems. The insurance is great."
We responded:
"Thank you for your review! We appreciate your feedback and are glad to know that you had a positive experience with our State Farm team. We’re here to help!"
Profile photo of LC McCain

LC McCain

March 19, 2025

1  out of  5
rating by LC McCain
"State Farm won’t pay for anything. The premiums sound so good until you have to file a claim and then they refuse to pay anything!! Our roof has horrible wind and hail damage. Shingles missing, holes from hail, leaking on our ceiling and they still refuse to pay for our roof!!!! Told us last year to not file a claim until we started leaking. Well guess what? We are and they still will not pay. You pay for insurance and then they low ball you and won’t pay for nothing. We have gave them several different estimates, pictures, everything and still fighting with them. Stay far far away!!"
We responded:
"I am sorry that you were not pleased with our claim service. I looked up all of the McCain's in my book of business and did not see a claim. Could you have the wrong office? I will be happy to assist you with finding the correct agent or getting you to the right person to discuss your claim. Just call our office at 580-623-7368. Thanks, Mary Lee"
Profile photo of Diana Zielinski

Diana Zielinski

March 11, 2025

5  out of  5
rating by Diana Zielinski
"Very helpful and cordial. Appreciate all the help"
Profile photo of Renee Neely

Renee Neely

February 24, 2025

5  out of  5
rating by Renee Neely
"Lorraine is my go to as always- This lady knows her stuff and always goes above and beyond to help, she isn't just my agent she is a friend. She delivers top notch customer service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Christopher Garmon

Christopher Garmon

February 23, 2025

5  out of  5
rating by Christopher Garmon
"Karie was excellent! She was helpful & very knowledgeable with all my questions. Thank you & your team!"
We responded:
"I will forward your comments to Karie. We appreciate your feedback! Mary Lee"
Profile photo of Wes Sawyer

Wes Sawyer

February 18, 2025

5  out of  5
rating by Wes Sawyer
"Love going in here with questions. Every one is very nice and helpful. Couldn't be happier with the service I get here."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Chuck Lawson

Chuck Lawson

February 5, 2025

5  out of  5
rating by Chuck Lawson
"My experience has been great. I have been with Mary Lee Jones and State Farm for over 40 years and the service that I have received has been great."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of casimer ciulla

casimer ciulla

February 2, 2025

5  out of  5
rating by casimer ciulla
"Outstanding"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Phillip Reynero

Phillip Reynero

January 17, 2025

5  out of  5
rating by Phillip Reynero
"Great staff very helpful with any questions I had about my insurance from auto to renters to life. They’re also so welcoming when walk in I would recommend them to others looking for insurance"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"